Privacy Policy
Lana Society ("we," "us," "our") runs this website and the booking it offers. This policy explains what personal information we collect, how we use it, and your choices. Questions: [email].
What we collect
- Booking and contact details you give us — name, email, phone, and anything you note about your skin or appointment.
- Payment information for deposits and payments. Processed by our booking provider, [Square / Cal.com]. We don't store full card numbers.
- Usage data — basic analytics about how the site is used, collected through cookies and similar tools. See the Cookie notice.
How we use it
- To schedule, confirm, and manage your appointments and deposits.
- To contact you about your booking, or to reply to a message you send us.
- To run and improve the website and our services.
- To meet legal, tax, and accounting obligations.
We do not sell your personal information.
Who we share it with
Only the service providers that help us operate, and only as needed:
- [Square / Cal.com] — booking and payment processing.
- [Hosting provider] — website hosting.
- [Google Analytics or similar] — website analytics, if enabled.
- Professional advisors or authorities where the law requires it.
How long we keep it
We keep appointment and payment records as long as needed for the service and for legal/tax requirements, then delete or anonymize them. [Adjust to your retention practice.]
Your choices and rights
You can ask us to access, correct, or delete your personal information by emailing [email]. Depending on where you live, you may have additional rights under local privacy law.
Children
Our services are intended for adults. If we knowingly treat a minor, we require a parent or guardian's consent. [Adjust if you accept teen clients for acne care.]
Security
We take reasonable measures to protect your information, but no method of transmission or storage is completely secure.
Changes
We may update this policy. The effective date above shows the latest version.
Terms of Service
These terms apply when you book or use services from Lana Society. By booking, you agree to them.
Eligibility
You must be 18 or older to book online, or have a parent/guardian book and consent on your behalf. [Adjust to your policy.]
Booking and deposits
- A 50% deposit is required to reserve any appointment. The remaining balance is due at your visit.
- Deposits are collected online through [Square / Cal.com] at the time of booking.
- Prices are as shown at the time of booking and may change.
Cancellations, rescheduling, and no-shows
- Reschedule or cancel at least [24 hours] before your appointment to keep or transfer your deposit.
- Cancellations within [24 hours], or no-shows, forfeit the 50% deposit.
- Arriving late may shorten your service so the next client isn't delayed.
Refunds
- Deposits are refundable only when you cancel within the window above.
- Completed services are non-refundable. If you're unhappy, tell us — we'll make it right where we can.
- Gift cards and packages are [non-refundable / transferable — set your policy].
About our services
- Skincare results vary from person to person and are not guaranteed.
- Our services are cosmetic, not medical care, and are not a substitute for advice from a doctor or dermatologist.
- Tell us about allergies, sensitivities, medications, and skin conditions before treatment.
- You'll complete a consent and health form at your first visit.
Your conduct
Please arrive on time, provide accurate information, and treat the studio and staff respectfully. We may decline service at our discretion.
Intellectual property
The site's content, branding, and images belong to Lana Society or its licensors and may not be reused without permission.
Limitation of liability
To the fullest extent allowed by law, Lana Society is not liable for indirect or incidental damages arising from use of the site or services. [Have this clause reviewed — liability limits are jurisdiction-specific.]
Governing law
These terms are governed by the laws of [State/Country], where the studio operates.
Changes
We may update these terms; the effective date shows the latest version.